As a part of its effort to improve the quality and promptness in the delivery of civic service to the citizens of Hyderabad and Secunderabad, GHMC has released a "Citizens' Charter" to achieve the twin objectives of streamlining public services and informing citizens regarding their rights and responsibilities.

This document is a commitment to provide efficient and prompt civic services to the citizens in the expectation that the citizens will reciprocate and involve themselves in the healthy growth and upkeep of their city.

Foreword
In keeping with the resolve of the State Government to provide efficient and people-centered administration, GHMC has adopted the principle of ‘Smart’ Civic Administration, that is Simple, Moral, Accountable, Responsive, and Transparent. The goal of the Corporation is to create a local administrative machinery that is always alive to public expectations, and create a lasting partnership between the citizens and civic administration in the endeavour to build a brighter future and a Better Hyderabad.

The purpose behind the Citizens’ Charter is to
• provide all important information to the citizens about the services being delivered by GHMC and the concerned departments
• generate public awareness regarding the rights and responsibilities of the citizens with regard to the functions discharged and the time frame in which public grievances will be attended to by various municipal functionaries
• create a network of service centres which are close to the people and which can receive and act upon public grievances promptly; and
• solicit the cooperation of the people in maintenance of a clean, green and healthy city in the spirit of self-help, mutual help, partnership and togetherness.