CITIZEN CHARTER 
 

         

Sanitary disposal of garbage
• Cleaning on selected main roads twice: 10 pm to 6 am and 7 am to 2 pm
• Debris and construction waste materials removal service
• Special sanitary measures to keep the city clean during festivals and visits by dignitaries
• Providing or replacing garbage bins
• Maintenance of public urinals and toilets on daily basis
• Repairs and white washing of toilets once a year
• Clearing choked urinals and toilets

How can a citizen help?
• Ensure that your premises are cleaned before street cleaning time and throw garbage in the bins before the pick-up time
• Keep the surroundings of your building clean
• Segregate your garbage into biodegradable and non-biodegradable components and throw them separately
• Report non-sweeping and not-lifting of garbage to the concerned Sanitary Supervisor/AMOH promptly
• Use the urinals and toilets provided for the public
• File a complaint if they are not cleaned or repairs are needed
• Educate the public regarding sanitary habits and responsibilities
• Pay on time the Garbage Collection Charges and other charges as levied by the Corporation
Response time:
• Lifting of garbage: within 24 hours of complaint
• No sweeping on roads: within 24 hours
• Debris removal: Within 3 days after receipt of request from the party on cost-recovery basis i.e. payment of debris removal charges
• Once a month from the public places where debris is deposited unauthorisedly
• Provision/replacement of garbage bins: within 15 days of complaint
• Removal of chokages in public urinals / toilets: within 24 hours of detection/receipt of complaint
Emergency operations:
• Complaints of inundation: within 4 to 8 hours
• Removal of fallen tree trunks/branches: within 4 to 8 hours
• Complaint of building/wall collapse: within 4 to 8 hours
Whom to contact?
• Initial contact: Sanitary Supervisor of Ward/Ward Officer
• Second contact: AMOH of Circle/MOH in Secunderabad
• Third contact: Zonal Additional Commissioner – Additional Commissioner (Health & Sanitation) – Commissioner, if complaint persists.

B. Veterinary:
The Veterinary Department is headed by the Chief Veterinary Officer (CVtO). This Department is entrusted with the responsibilities of hygienic maintenance of slaughter houses, supply and sale of tested meat, removal of dead animals and control of indiscriminate straying of dogs, cattle and other animals on roads, thus causing blocks and hazards to citizens.
Services:
• Supply of wholesome meat in the Twin Cities
• Removal of dead animal carcasses
• Catching of rabid, ferocious dogs

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